Internet Problems!!

Ha!!

I lost my internet connection sometime in June, due to a miss in a my payment. Thats my fault, I should have been more careful, and paid the bill on time. But as I do not recieve any bills, and everything is sent to my account at the internet provider(which I will call W), which I rarely check, it just slipped my mind. A few weeks later I get a text asking me to call the Billing Department, and when I do, they asked me to pay for 2 months, June and July, eventhough, the July bill wasnt due till the 15th of July, they insisted. Explained I couldnt make the payments, but COULD make a month asap, the asshole on the phone wasnt pleased. I informed him the date I was going to pay, and he unhappily agreed.

A few days later, way before the deadline set, I get a letter from the W billing department, telling me to pay asap OR my account will be passed to their debt collection agency, and a day later, I get another letter from the debt agency. Now thats what I call DAMN FAST SERVICE. Too bad, that we only get this excellent service when they WANT something from you.

I got PISSED OFF, so I told them to FARK off. Turns out, I didnt need to, cause the ASShole has placed my account for cancellation!! And to re-connect my service I will have to pay $160 up front, together with the 2 months. Now, when I first joined up, I paid only $90 buck, and now they want $160? I told them to forget it.

Now, dont get me wrong, W does provide damn good internet service, but their billing department staff, really could learn a leason in CUSTOMER SERVICE! Their other departments that I dealt with, the sales, tech and customer all had really GOOD people working there. But the billing department, man, SUCKS!

So, what else, I move on to a new provider, better plan, and well, I'll let u know on whether this one is good or not. Thus far, dealing with IINET sales and customer service, has been great. Very friendly, and very nice people. I'm gonna try the billing department next.

OH, and yeah, I got the use of dail-up service for now till iiNet get my broadband up and running. I cant wait to start my downloads again!